Last updated: 16 December 2024
This Privacy Policy explains how Resello ("Resello", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use our inventory management and accounting service (the "Service").
Resello is committed to protecting your privacy and handling your data transparently and securely.
1. Who This Policy Applies To
This Privacy Policy applies to all users of Resello, including visitors to our website and registered account holders.
2. Information We Collect
2.1 Information You Provide
When you use Resello, we may collect the following information:
- Name
- Email address
- Account login details
- Business or reseller information (e.g. store name)
- Inventory data, purchase records, sales data, fees, and profit information
- Communications with us (e.g. support emails)
2.2 Information Collected Automatically
We may automatically collect certain technical information, including:
- IP address
- Device and browser type
- Usage data (pages visited, features used, timestamps)
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service
- Create and manage user accounts
- Process payments and subscriptions
- Improve and optimise Resello
- Communicate with you about updates, security, or support
- Comply with legal obligations
We do not sell your personal data.
4. Legal Bases for Processing (UK & GDPR)
If you are located in the UK or EEA, we process your personal data under the following legal bases:
- Contract – to provide the Service you request
- Legitimate interests – to improve and secure the Service
- Legal obligation – to comply with applicable laws
- Consent – where required (e.g. optional marketing emails)
5. Cookies
Resello uses cookies and similar technologies to:
- Keep you logged in
- Understand how the Service is used
- Improve performance and reliability
You can control cookies through your browser settings. Disabling cookies may affect functionality.
6. Data Sharing
We may share your data with trusted third-party service providers who help us operate Resello, such as:
- Hosting and cloud infrastructure providers
- Payment processors
- Analytics and error-monitoring services
These providers only process data on our instructions and are subject to confidentiality and data protection obligations.
We may also disclose data if required by law or to protect our legal rights.
7. Third-Party Integrations
If you connect Resello to third-party platforms (e.g. online marketplaces or payment providers), data shared with those platforms is governed by their own privacy policies.
Resello is not responsible for the privacy practices of third-party services.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Comply with legal and accounting obligations
- Resolve disputes and enforce agreements
You may request deletion of your account and associated personal data, subject to legal retention requirements.
9. Data Security
We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent (where applicable)
To exercise these rights, contact us using the details below.
11. International Data Transfers
Your data may be processed or stored outside your country of residence. Where required, we ensure appropriate safeguards are in place to protect your data.
12. Children's Privacy
Resello is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at: support@resello.co.uk