Returns

The Returns module helps you process and track customer returns efficiently.

Overview

When a customer returns an item, you need to:

• Process the return
• Update your records
• Handle the returned item appropriately
• Track the financial impact

Return Information

Processing a Return

1. Go to Returns in the sidebar
2. Click Add Return
3. Select the original order
4. Enter return details:
   • Reason for return
   • Condition of returned item
   • Refund amount given
5. Choose what to do with the item
6. Save

Return Outcomes

Restock

Item goes back into inventory:

• Update inventory quantity
• May need to adjust condition
• Can be relisted for sale

Partial Refund

Customer keeps item or receives partial credit:

• Adjust order financials
• Document the reason
• May not affect inventory

Full Refund

Complete refund issued:

• Update order status
• Process returned item
• Track for analysis

Dispose

Item cannot be resold:

• Remove from inventory
• Record as a loss
• Document why

Common Return Reasons

• Item not as described
• Damaged in shipping
• Changed their mind
• Wrong item sent
• Doesn't fit/work

Impact on Records

Returns affect:

• Orders - Status and financials updated
• Inventory - Quantities adjusted if restocked
• Profits - Return costs affect margins
• Analytics - Return rate tracked

Preventing Returns

Reduce returns by:

1. Accurate descriptions - Be honest about condition
2. Good photos - Show all angles and flaws
3. Proper packaging - Protect items in shipping
4. Quick shipping - Get orders out promptly
5. Communication - Respond to buyer questions

Best Practices

1. Process quickly - Handle returns as soon as they arrive
2. Document everything - Note condition and reason
3. Inspect carefully - Check returned items thoroughly
4. Update records - Keep inventory and orders accurate
5. Learn from patterns - Analyze why returns happen